Refund and Returns Policy
YOU MUST BE 21 YEARS OF AGE OR OLDER TO ACCESS THIS WEBSITE OR PURCHASE ALCOHOLIC BEVERAGES FROM BOURBON STREET LIQUOR.
PLEASE READ THIS REFUND AND RETURN POLICY CAREFULLY BEFORE PLACING AN ORDER.
Bourbon Street Liquor (“we,” “our,” or “us”) operates bourbonstreetliquor.com. By placing an order through our Website, you agree to the terms outlined in this Refund & Return Policy.
This Refund & Return Policy should be read together with our Terms of Service, Privacy Policy, and Shipping Policy.
==========================================================
RETURN ELIGIBILITY
We offer a 21-day return window from the date you receive your order.
To be eligible for a return:
• The item must be returned within 21 days of delivery.
• The item must be in its original condition.
• The item must be unopened and unused unless damaged or defective.
• Proof of purchase is required.
==========================================================
WHO MAY ORDER
• You must be at least 21 years old.
• A valid government-issued ID may be required.
• An adult signature (21+) is required upon delivery.
• We do not ship to P.O. Boxes.
• We only ship where legally permitted within the United States.
==========================================================
RETURN PROCESS
To request a return, contact us at:
Email: info@bourbonstreetliquor.com
Phone: +1 (530) 608-8614
After approval, we will provide return instructions.
Customers are responsible for return shipping costs unless the return is due to:
• Incorrect item shipped
• Damaged item received
• Defective product
Shipping charges are generally non-refundable unless the error was caused by us.
Once the returned item is received and inspected, we will notify you whether the refund has been approved.
Approved refunds are generally processed within 5 business days.
A restocking fee of up to 20% may apply where permitted by law.
==========================================================
DAMAGED PRODUCTS
If your order arrives damaged:
• Contact us within 48 hours of delivery.
• Provide photos of the package and damaged item.
• Include your order number.
Depending on availability, we may offer:
• A replacement item
• Store credit
• A full refund
==========================================================
INCORRECT ORDERS
If you receive the wrong item:
• Contact us within 48 hours.
• Provide photos and your order information.
We will arrange a replacement, exchange, or refund at no additional cost.
==========================================================
FAILED DELIVERY ATTEMPTS
If a shipment is returned because:
• No adult was available to sign.
• An incorrect address was provided.
• Delivery was refused.
A 20% restocking fee may apply.
Shipping fees are non-refundable.
If free shipping was provided, actual shipping and handling costs may be deducted from the refund.
If a package is damaged due to repeated failed delivery attempts or refusal, the customer may be responsible for the full cost of the order.
==========================================================
ORDER CANCELLATIONS
Orders may only be cancelled before processing or shipment.
Approved cancellations may be subject to a 10% restocking fee.
Orders that have already shipped cannot be cancelled.
==========================================================
EXCHANGES
We only offer exchanges for:
• Damaged products
• Incorrect products
• Defective products
To request an exchange, contact:
No restocking fee applies to approved exchanges caused by our error.
==========================================================
REFUNDS
Once your return is received and inspected:
• We will notify you regarding approval.
• Approved refunds will be issued to the original payment method.
• Banks and credit card providers may require 3–5 business days to post the refund.
==========================================================
CONTACT INFORMATION
Bourbon Street Liquor
Address:
1655 N Mountain Ave
Upland, CA 91784
United States
Phone:
+1 (530) 608-8614
Email:
info@bourbonstreetliquor.com
Website:
https://bourbonstreetliquor.com
Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM
Thank you for shopping with Bourbon Street Liquor. We appreciate your business and look forward to serving you.