INTRODUCTION

Thank you for choosing Bourbon Street Liquor. This Insurance Policy outlines the terms and conditions related to product protection, shipping coverage, and customer support for purchases made through bourbonstreetliquor.com.

Our goal is to provide transparency, confidence, and peace of mind when shopping with us.

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PRODUCT QUALITY ASSURANCE

We take pride in providing high-quality products.

If you receive a product that is:

• Damaged
• Defective
• Incorrect
• Not as described

Please contact our customer support team within 3 days of delivery.

After reviewing your claim, we may provide:

• A replacement product
• Store credit
• A refund

Subject to our Refund & Return Policy.

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DELIVERY GUARANTEE

Bourbon Street Liquor is committed to delivering orders safely and efficiently.

While estimated delivery times may vary, we work closely with our shipping partners to ensure timely delivery.

If delays occur, our customer support team will provide updates and assist in resolving the issue.

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LOST OR STOLEN SHIPMENTS

In the event that an insured shipment is lost or stolen during transit, Bourbon Street Liquor will investigate the claim and may provide:

• A replacement shipment
• Store credit
• A refund

depending on the circumstances and carrier investigation results.

Lost or stolen shipments must be reported promptly after the expected delivery date.

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INSURANCE COVERAGE

Insurance coverage applies when:

• The customer purchases products from Bourbon Street Liquor.
• Shipping protection or insurance is selected during checkout (if offered).

Covered events may include:

• Shipping damage
• Loss during transit
• Theft during transit

Insurance coverage does NOT apply to:

• Intentional damage
• Customer misuse
• Improper storage after delivery
• Damage occurring after successful delivery confirmation

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REPORTING A CLAIM

To report an insurance claim, please contact:

Email:
info@bourbonstreetliquor.com

Phone:
+1 (530) 608-8614

Please include:

• Order Number
• Customer Name
• Product Information
• Description of the Issue
• Supporting Photos (if applicable)

Failure to provide adequate documentation may delay claim processing.

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EXCEPTIONS AND EXCLUSIONS

This Insurance Policy does not cover:

• Damage caused by improper handling after delivery
• Customer negligence
• Normal wear and tear
• Incorrect shipping information provided by the customer
• Delays caused by weather conditions
• Natural disasters
• Carrier service interruptions
• Government restrictions
• Force majeure events beyond our control

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POLICY CHANGES

Bourbon Street Liquor reserves the right to modify or update this Insurance Policy at any time.

Any changes will become effective immediately upon posting to the Website.

Continued use of the Website after such changes constitutes acceptance of the revised policy.

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CONTACT INFORMATION

Bourbon Street Liquor

Address:
1655 N Mountain Ave
Upland, CA 91784
United States

Phone:
+1 (530) 608-8614

Email:
info@bourbonstreetliquor.com

Website:
https://bourbonstreetliquor.com

Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM

Thank you for choosing Bourbon Street Liquor. We appreciate your trust and look forward to serving you.